Repository by URL Importer Runbook
Summary
Section titled “Summary”The Repository by URL Importer allows customers to import any Git repository by providing its URL. This method is useful for importing from any Git hosting platform or self-hosted Git servers that aren’t directly supported by other importers. Note that this method imports only the repository; issues and merge requests are not imported. This runbook provides support engineers with troubleshooting guidance for common repository import failures.
Troubleshooting
Section titled “Troubleshooting”For comprehensive troubleshooting information, see the Repository by URL Importer Documentation.
Common issues include:
- Import fails with repository not found: Verify the repository URL is correct and accessible
- Import fails with authentication error: Provide credentials for private repositories (in URL, SSH keys, or deploy keys)
- Import hangs or times out: Check repository size and network connectivity, increase timeouts if needed
- Import succeeds but repository is empty: Verify source repository is not empty