Hosted Runner maintenance for {customer} has failed
General Troubleshooting DHR Maintenance Failure
Section titled “General Troubleshooting DHR Maintenance Failure”First, know that it is very likely that only the inactive shard of the Dedicated Hosted Runner (DHR) is experiencing a problem, while the active shard is likely continuing to process jobs. You can verify this via looking at the Hosted Runners Overview dashboard and make sure that the active shard is still actually processing jobs.
Most of what you need to know about troubleshooting a failed hosted runner maintenance can be found under Troubleshooting problems with ZDD in hosted-runners-troubleshooting.md in the team repo.