Changelog

2025-06-24

• Added:
  • Introduced Contributing Factors field to incident.io for categorizing root causes of incidents. This includes predefined categories such as monitoring/alerting gaps, human factors, technical issues, and an “unidentified” option for unknown factors. The field is now required during the post-incident workflow. - MR
  • Automated linking of incident reviews to incident issues via incident.io workflows - Issue
  • Automated MR linking to incident issues through woodhouse integration, allowing merge requests to be automatically associated with incident issues - MR
  • Added a nudge to remind folks that sev3/sev4 incidents do not automatically page EOC, and provides them a 1-click button that will page EOC if needed.

2025-06-13

• Changed:

  • Modified EOC (Engineer On Call) role description to clarify they serve as the initial incident responder with escalation paths when runbooks are insufficient - MR #13565
  • Refactored incident management documentation to separate roles (Incident Lead, Incident Responder, etc.) from response teams (EOC, IMOC, CMOC) for better clarity - MR #13565
  • Updated incident workflow documentation to reflect current incident.io processes - MR #13454
  • Enhanced pingdom monitoring to create triage incidents in incident.io for better alert visibility - MR #8890
  • Modified triage-ops rules to add a 10-day delay before auto-closing incidents to prevent premature closure of active incidents - MR #540

• Added:

  • Introduced automated incident creation from alerts with triage channel (#incidents-dotcom-triage) for initial alert review - Issue #26541
  • Added automated linking between follow-up issues and incident issues via new Woodhouse integration - MR #621
  • Introduced workflow diagram for EOC responsibilities during incidents - MR #8910
  • Added emoji reaction feature that automatically posts incident channel messages to GitLab issues (excluding images) - Issue #26710
  • Documented incident lead responsibilities for managing follow-up issues within one business day - MR #14005

• Fixed:

  • Corrected issue where incident issues were being closed while incidents remained active by adding delay to auto-close rules - MR #540
  • Updated broken links and references throughout incident management documentation - MR #13565

• Removed:

  • Disabled automatic assignment of incident lead role in favor of deliberate assignment based on incident context - Issue #26678
  • Removed requirement for participants to add role information to their Zoom display names during incidents - MR #13565